Montage laguna beach address7/11/2023 An expansive Spa with lots of areas to relax. Thankfully, the room met my expectations as it did offer a breathtaking view, but I was still reeling with frustration over how the whole reservation had been handled. The relaxation room in the Spa…needidng this!.Īfter over an hour, it was determined that the reservation had been mishandled and the front desk staff offered to upgrade to the Villa’s Ocean Front room… at a discounted extra charge.Īt this point, I was exhausted and knew the view would be exceptional, so I opted to pay the extra for the premiere room. In my experience, luxury hotels are typically very obliging and helpful whenever a problem arises but this time, the staff did not assist me. They instructed me to call American Express to fix the issue, which I did. When I showed my confirmation email for the upgraded room, the front desk was unwilling to help. Looking forward to resting in these lounge chairs in the Spa. What I received was a Standard Room without the amenities promised by the American Express Platinum Card program. I made a reservation for a King Room with Partial Ocean View, Breakfast, upgraded to the next level with a $100 spa credit and 4pm check out. There was a mix up with my reservation through the American Express Finer Hotels Program and the Montage. Upon check-in, I was met with a frustrating experience which, as you know, happens to the most seasoned traveler. What better way to let go of stress than utilizing the spa and facilities? This is my favorite way to unwind at a lavish hotel. We (my sister-in-law and myself) wanted to kick off our rest and relaxation weekend with treatments at the spa. To learn more about this benefit:Īlways5Star Tips on how to use the American Express Finer Hotel Benefit Sunset view from my room. I booked our room using my American Express Platinum Card with the Finer Hotel and Resorts program. The Spa pool area – Enjoying a glass of bubbly! The Montage is known for their excellent service and magnificent accommodations and I was eager to enjoy forty-eight hours of Always5Star luxury. The Spa Jacuzzi in the Women’s Locker Room I have stayed at the Beverly Hills Montage on a few occasions and loved it, so my expectations were high. There are many beautiful places to stay and recently I chose to experience The Montage Resort.Ī few years ago, I had a spa day at The Montage and dreamed of returning, this time spending the night in order to have a full experience. When thinking about Laguna Beach in Southern California you probably think of pristine beaches, an artistic community, fantastic restaurants, and beachfront hotels.
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